Telecommunications
Telecom IT Management
k3 Solutions has extensive core competency surrounding telecommunication projects including Conversion, Number Inventory Management, Maintenance & Reporting, and Service Order Management. We have expertise in all facets of your IT telecom projects from new customer provision to CO metrics and data analysis. Our experience spans enterprise wide deployments of IT projects.
Application Development & Support
From customer data management to developing applications that lets departments share data across multiple platforms, k3 Solutions is your partner in providing effective Telecom consulting services. With experience in working as a stand alone team or in a staff augmentation setting, we provide the highest level of consulting service to your organization. Our team has experience in telecom business process design and management as well as technical development of custom applications needed for your business.
Billing System Integration
We have experience in the implementation of best Billing products currently available on the market. Our team of experts can assist in initial project setup and tasks surrounding such large scale project. We provide current state assessment which assists in development of all project plans and tasks ensuring all milestones can be measured via some form of KPI.
Call Center Optimization
We assist our clients with extensive review of BAU practices via business process review to make sure that SR from customers are handled efficiently. Our proven industry wide accepted methodologies can increase your business performance with ROI such as decrease in AHT by your agents.
Database Migration
Customer data is central to any telecom company. As data grows there is the need to upgrade systems to match the needs to optimize existing system to perform at their best. k3 Solutions can assist in making sure your database application environment is up to your demands and perform efficiently. We have experience in enterprise wide deployment of Oracle and have managed such projects from new implementations to migration using EAI tools such as Informatica.